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NOTICE OF PRIVACY

We deeply value the trust you place in us when contracting our products and services, which is why we are committed to providing you with excellent service. Therefore, we consider of utmost importance to guarantee the security and confidentiality of the personal information that you provide to us

This Privacy Notice contains the policies regarding the protection of personal data, which we apply to all information collection activities carried out by Grupo Experiencias, through internet, personally or by any other means.

If your personal data is collected personally by our representatives, they will inform you of this Privacy Notice, displaying it for your reading, and it will also be always available for consultation on our website.

Grupo Experiencias, is a Mexican company; therefore, the personal data protection policies contained in this Privacy Notice are governed by Mexican law. If you are accessing our website from a location outside of Mexican territory, please note that the information you provide to us will be stored and processed in Mexico, where our main database operates.

I. RESPONSIBLE FOR THE PROTECTION AND PROCESSING OF YOUR PERSONAL DATA.

About us

Grupo Experiencias, located at Boulevard Luis Donaldo Colosio, Block 1, Lot 3, Tulum Trade Center Building, Floor 4, Local 405, Supermanzana 9 CP. 77503, Cancún Quintana Roo, Mexico and its subsidiaries and affiliated companies, if any, are responsible for collecting your personal data, as well as the use, treatment and protection given to them.

How do we protect your information?

Grupo Experiencias, undertakes to comply with the provisions of the Law and to always observe the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility contained therein. For this purpose, to reasonably prevent the improper use or disclosure of your personal data, we have implemented physical, technical, and administrative security measures in accordance with the Law.

Your data will be stored by Grupo Experiencias, and protected under strict confidentiality by personnel specifically trained for this purpose. The database in which your personal information is stored has the technical, physical, and administrative security measures necessary to protect your personal data and prevent its damage, loss, alteration, destruction or unauthorized use, access, or treatment.

Only authorized personnel of Grupo Experiencias, may participate in the processing of your personal data. Authorized personnel are prohibited from allowing access to unauthorized personnel and using their personal data for purposes other than those established in this Privacy Notice. The obligation of confidentiality of the people who participate in the processing of your personal data subsists even after finishing their relationship with Grupo Experiencias

When contracting a service or purchasing a product online, bank information will be requested, of which we are committed to guaranteeing its security and confidentiality. To do so, we have a secure server under the SSL (Secure Socket Layer) protocol in such a way. That the information you send us will be transmitted encrypted to ensure its protection.

In addition to the above, we have a Personal Data Management department, whose administrator you can contact at any time via email.

II. PERSONAL DATA WE COLLECT.

How do we collect your personal data

Your personal data may be collected:

  • Directly, when you enter them through our internet portal, use our online services, or participate in promotions published on our websites.
  • Directly, through our call center.
  • Personally, through our representatives, located at the points of sale.
  • Indirectly, when we obtain information through other sources permitted by Law.
  • Directly, through chat and messaging services (SMS, WhatsApp).
  • Information is provided in surveys, questionnaires, comments, and reviews, including photography and video.
  • Directly, by receiving comments on social networks.
  • Indirectly when browsing through our websites.
How we collect your personal data.
  • Recording of telephone calls for purposes of service quality, resolution of complaints, claims, or fraud detection. It is important to clarify that we do not record all calls.
  • Mouse Flow in the services platform
  • Cookies and other tracking technologies that allow recognition of the user and their browsing preferences. Passwords will be always encrypted.
  • Personally, through our representatives.
In the case of recording calls, messages, and other means of communication that we use to assist you, the information will be kept for a limited time and is automatically deleted later.

Personal data do we collect.

To reserve travel services, we require basic travel information, the data we collect being, without limitation: Personal Identification Information

  • Names and surnames.
  • Age.
  • Birthdate.
  • Gender.
  • Civil status.
  • Email.
  • Phone.
  • Country of origin.
  • Address.
  • Official identification or passport (depending on the travel service).
  • Number of people for whom services are or would be contracted and their ages.
  • Dietary preferences or mobility restrictions.
Information on Purchases and Transactions made on the website and affiliations.
  • Products and services purchased.
  • Purchase frequency.
  • General information of the product and/or service purchased
  • Interests in tourist or recreational destinations.
  • For the purposes of contracting and paying for services through credit and/or debit cards, the credit card number and expiration date will be additionally requested. .
  • Invoice information (only for Mexican residents

If it is not essential, due to the requirements of government authorities, we will not request information that may be considered sensitive under the Law, such as educational level, socioeconomic level, health status, or race, and family information.

Privacy of minors.

Our website is not intended for minors under 18 years of age. We do not request personal data from minors online or by any other means. If you are under 18 years of age, do not use or provide any information on this website

If we realize that a minor had send us personal information, we will proceed to inform them that is not possible to keep the information without the prior authorization of their parents or legal tutors and we will proceed to immediately delete any data that the minor has provided.

III. PURPOSE OF THE PERSONAL DATA COLLECTION

The collection and processing of your personal data, will be used solely for the purposes described in this Privacy Notice, which mainly include:

  • Registration of its members.
  • Identity verification
  • Updating and maintaining the contact information of your affiliates.
  • Authorize affiliates to use the website
  • Processing, updating, modification, confirmation, and cancellation of tourist service reservations.
  • Inform you of the status of your reservations and travel services, as well as travel and event purchases from your affiliates
  • Online assistance to our members by our travel advisors through the use of the online tool or our call center
  • For financial and credit purposes, to comply with the obligations contracted with you and our suppliers

Additionally, we may use your personal information for the following purposes that are not necessary for the requested service but that allow and facilitate better attention:

  • Evaluate the quality of service and continuous improvement.
  • Conduct surveys on travel habits and preferences.
  • Participate in loyalty programs.
  • Likewise, your email address will be entered into an automated file (distribution list) for advertising purposes, to provide you with information on offers and promotions from us and our tourism service providers

If you do not want your personal data to be processed for these additional purposes, you can make such a request by email at admin@beyondexperience.com

IV. DATA TRANSFER, NATIONAL AND INTERNATIONAL.

With whom do we share your personal data?

Pursuant to the provisions of articles 36 and 37 of the Law, your personal data may be transferred and/or shared with national or foreign third parties solely to fulfill the contracted services.

We may share your personal information as established by law

  1. With our service providers and our affiliates, to process the transactions, modification, refund, or eventuality required for the contracted travel service, as well as to receive offers of our products or services.
  2. With government entities, in compliance with court orders.
  3. With our service providers, regulatory authorities, and government agencies to detect and prevent fraud or illicit activity, and to protect our rights or those of third parties.
  4. With credit agencies and other similar institutions to inform about your financial situation or as a follow-up to bank clarifications.

In any case, we undertake not to transfer your personal information to third parties without your consent, except in the case of what is provided for in the law.

External links.

We can act as an intermediary between you and the providers of the services you hire through our website. In this case, it is important to consider that these providers operate under their own privacy policy, so we suggest you review the privacy notice of the direct provider of the contracted service, or to know what their procedures are for the collection, use, protection, and disclosure of your personal data.

V. NEWSLETTER

Monthly, as an affiliate, you will receive a Newsletter by email with news, promotions, and updates on travel services. If you do not wish to receive this type of communication, you can unsubscribe by clicking on the “unsubscribe” link at the end of each Newsletter sent

VI. RIGHT TO REVOCATE YOUR CONSENT FOR THE PROCESSING OF PERSONAL DATA

By accepting the Platform Terms and Conditions, you expressly, previously, freely, and voluntarily authorize your personal data to be reliable, captured, stored, transmitted, used, updated, circulated, and generally treated in accordance with the purposes to which it relates. In this Privacy Notice consider that you have the right at any time, to revoke the consent that you have given us for the processing of your personal data or to stop using it, if it is not necessary for compliance with the obligations for contracted services. For the revocation, you must follow the Procedure for the exercise of ARCO Rights. Contact us via email at admin@beyondexperience.com and make the relevant request. You must include in your request: Name(s) and surname(s), a clear and precise description of the personal data which you seek exclude and attach a copy of your identification or digitalized version on electronic media, as well as the address for notification purposes related to the case. Your request will be attended within the next 20 business days.

Procedure for the exercise of ARCO Rights.

To exercise your ARCO rights, you may submit your request in free writing, or through the ARCO RIGHTS EXERCISE FORM that you can download here.

In any case, your request may be sent by email to the Personal Data Management department at the following address: admon@beyond-experience.com, or physically by conventional mail to the BEYOND EXPERIENCE offices, located at: Avenida Bonampak, Block 10, Lot 73, 01 Tower B local 101-2, SM 3, Cancún, Benito Juárez, Quintana Roo. Mexico CP 77500.

You must include in your request: Name(s) and surname(s), a clear and precise description of the personal data with respect to which you seek to exercise any of the rights, and a copy of your official identification (digitized version of it), as well as providing the address for notification purposes.

Upon receipt, we will have a period of 20 business days to respond to your request; however, this period may be extended for an equal period, which will be notified to you, by the means you have provided, indicating the reasons for or such extension, in accordance with Article 32 of the Law.

VII. MODIFICATIONS TO THIS PRIVACY NOTICE.

Grupo Experiencias reserves the right to make, at any time, modifications, or updates to this Privacy Notice.

The modifications or updates that are made will be made public through our websites and will come into effect from the moment they are published on it, on its affiliated sites or in any media you use to publish it, for which is why its continuous review is recommended. Your continued use of this Website after changes are made is considered acceptance of such changes.

VIII. INFORMATION ON THE INTERNET AND TECHNOLOGY.

When you access our websites, we receive information regarding your cookies and web beacons to obtain information about your browser type and operating system, the Internet pages you have recently visited, the links you recently you have followed, the IP address of your computer, the site that you closed before entering our Internet portal. All the information that Grupo Experiencias collects in this regard, it will be treated with absolute confidentiality in accordance with the applicable legal provisions. The use of cookies will not be used to identify users, except in cases in which possible fraudulent activities are investigated. Rejecting all cookies may inhibit the functionality of our website as we use third-party vendors and analytics products, such as to obtain, compile and analyze information about how users use and interact with the Website. Likewise, we use Google Universal Analytics to monitor the performance of our websites and visitor activities, adapt our content to your expectations, we use Mouseflow to analyze the use of our website, and collect information about your behavior as a user on our website. For technical analysis of user behavior. If you object to the collection of your data by Google Analytics and Mouseflow by clicking on the following links:

https://tools.google.com/dlpage/gaoptout
https://mouseflow.com/opt-out-old/.

IX. ACCEPTANCE OF TERMS AND CONDITIONS

If you do not expressly oppose this Privacy Notice and its updates, it is understood that you have given your tacit consent in terms of the Law, for the use and transfer of your personal data under the terms and conditions provided herein. Providing your data to the representatives of La Mejor y Mas Grande Economía, S. de R.L. de C.V, either in person, or through our call center or by entering them through our websites, or by any other means, means that you have read, understood and agreed to the terms set out above and therefore constitutes acceptance of this Privacy Notice. If you do not agree with the terms and conditions included in this Privacy Notice, contact us via email: admin@beyondexperience.com and make the relevant request.

X. EFFECT.

This Privacy Notice was updated on April 30,th 2024

XI. CONTACT.

For any questions or assistance regarding this Privacy Notice, please email